We ship year round with careful shipping practices and offer Live Arrival Guarantee on all live shipments as long as you or someone you know is available to bring in your package as soon as they get delivered.

We require proof of DOA in the form of photos and/or video within ONE HOUR after delivery for the guarantee to be valid.

If you will gone on delivery day and someone you know will be bringing in your package, have them take a photo of the box inside so there is a traceable time stamp. LAG is guaranteed for 8 hours after delivery in this case as long as there is proof of the package inside.

You can send DOA proof to our email podhausllc@gmail.com, through the chat button of the website, or on our Facebook or Instagram.

 With isopods and springtails, we always pack an overcount to cover any casualties that may occur during the shipping process; therefore, we will only guarantee the actual count that was ordered.  For example, if you order a 10 count, we will pack at least 12.  If 2 perish in shipping but the other 10 are fine, we won't replace the 2 that passed, but we will either reship or offer a refund as long as your follow our LAG and contact us with photo or video proof of DOA within one hour of delivery receipt if the ordered quantity doesn't make it.  

Absolutely!  We believe that all of our very first "starter" cultures were produced in captivity, but we cannot guarantee where the seller we bought them from got them.  But we can guarantee that the isopods and springtails you receive from us have produced at least 3 generations for us before being shipped to you.  You will always receive animals that have been bred in our facility that have been kept and cared for by us to the highest standards.

For isopods, you will be shipped a culture of mixed sizes.  We try to send a good variety of juveniles to sub-adults. Mancae will not be counted towards the culture count.  We offer these sizes so that the adults aren't too old to reproduce or are at the end of their life and then juveniles that will be able to grow into mature beings and reproduce longer.  We want to give you a great start to a long-lasting culture, as well as one that has the possibility of reproducing soon after you receive them.

For springtails, you will also receive a culture of mixed life stages of juveniles to adults and all springtails cultures will have a massive overcount aside from colored springtails, which will still have a heft overcount.

Some of our springtail cultures are at least 3-4 weeks old, if not a few months old and are guaranteed to have at least the count that was ordered and more often than not, there will be a very HEFTY overcount as most of them tend to reproduce quickly.  Even cultures that are packed right before shipping will have a heavy overcount of mixed ages.